Sales Support Agent

Join Our Team as a Sales Support Agent in Ellerslie, Auckland

Are you passionate about providing exceptional customer service? Join our dynamic team in Ellerslie, Auckland, where you'll play a pivotal role in supporting our sales operations across Australia and New Zealand.

About Us: We are a leading international organization known for our supportive culture and commitment to excellence.

The Role

Reporting to the Sales Support Team Leader, you will be the primary contact for corporate customers and travel management companies (TMCs) in Australia and New Zealand. Your responsibilities will include handling customer queries via email (70% of the time) and phone, ensuring outstanding service and support. Additionally, you'll collaborate closely with our sales team to optimize processes and resolve complex issues.

Key Responsibilities:

• Act as the first point of contact for corporate customers and TMCs, providing prompt and accurate responses.

• Support the wider sales team by attending meetings, generating reports, and solving complex challenges.

• Drive process improvements to enhance efficiency and customer satisfaction.

What We Look For:

• Strong verbal and written communication skills.

• Proven experience in the travel industry

• Proficiency in MS Office Suite; ability to quickly learn and adapt to new systems.

• Problem-solving abilities with a proactive approach to improving processes.

• Previous experience in customer service is advantageous.

What We Offer:

• Comprehensive training to support your professional development.

• Competitive salary and benefits package.

• Employee discounts on car rentals and partner offers.

• Wellbeing program including life insurance, discounted health insurance, and superannuation options.

Join Us: If you thrive in a supportive environment and are eager to contribute to our success, apply now to join our team in Ellerslie, Auckland.

If you would like the opportunity to help deliver first-class service to our first-class customers on behalf of Avis Budget Group, then we want to hear from you!

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.