Sales Coordinator

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

About the Role

The Sales Coordinator will provide support to the Sales and Leasing department, with a particular focus on the Chauffeur Drive product.  They are expected to demonstrate and maintain a customer-led, service-driven attitude.

The Sales Coordinator performs duties and provides services which reflect the Company’s values. Essential duties and responsibilities, shown below, will vary accordingly based on the location, team size, brand and any specialised or specific requirements.

What you’ll do

• Maintain the Reservations/Leasing/Chauffeur Drive email accounts, responding as quickly as possible to queries and requests in order to secure revenue.
• Support Chauffeur Drive events, both administratively and in-person, as and when required, with the account holding salesperson.
• Prepare quotations and ensure invoices match quotes for the Chauffeur Drive and Leasing business units for each month-end.
• Prepare & execute leasing agreements, amendments and lease returns as required,
• Exercise sound judgement when handling customer service issues; liaise and respond to customer and account queries in a professional timely manner.
• Reconcile general day to day accounts – audit, reconcile, code invoices for payment, raise & resolve enquiries.
• Coordinate Sales & Leasing logistical requirements with Operations, Fleet and Sales.
• Act as first point of contact with handling Sales & Leasing e-correspondence and phone calls.
• Assist with and manage infringements for Sales clients and tolls for the region. This may include investigating and resolving exceptions, and consulting and building relationships with infringement issuers.
• Complete corporate short-term lease extensions in ABG system in a timely fashion.
• Ensure CRM (Customer Relationship Management) data is accurate at all times.
• Other duties as may be required from time to time and as directed by the Sales and Leasing Manager.
• Working efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervision
• Comply with all ABG Policies and Procedures at all times.

What we’re looking for

• Previous experience in administrative/Coordinator role, previous experience in sales & experience within the car rental industry is highly regarded.
• Highly developed interpersonal skills and being able to build rapport with stakeholders
• Proven time management and organisational skills
• Proactive approach with high-level problem-solving skills, working autonomously
• Excellent communication skills and customer service skills
• The ability to manage multiple tasks simultaneously
• High level attention to detail
• A good attitude and thrive on providing exceptional customer service to your internal customer base
• Strong general computer skills including Microsoft Office related products (excel, word, PowerPoint)
• Full driver’s license is highly regarded
• Full working right in Singapore

Benefits and Perks

• Competitive Salary
• Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much more
• Employee discounts on car rental across Avis Budget Group
• Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing
• Full training provided to help you achieve your goals & reach your potential

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