Hire Controller

Job Title: Hire Controller

Salary: £24.6K per annum, (£25.2K OTE)

Working Hours:

Monday - Friday 8am - 5pm & Alternative Saturday 8am - 1 pm

Location: Newbridge

As a Hire Controller, you are responsible for looking after our customer's rental needs on a day-to-day basis. You will be working in a fast-paced environment where customer requirements are constantly changing, providing a high level of customer service. You will support the customer from their initial enquiry to end of rental off hire, ensuring any customer queries are dealt with. A Hire Administrator plays a key role in the delivery of both fleet and revenue goals. As a Hire Controller, it is vital that you follow and comply with all relevant legislation.

Key Responsibilities of a Hire Controller:

• Receiving and dealing with both calls and emails from customers requiring assistance
• Dealing with customers who attend the store in a professional manner
• Arranging vehicle changeovers and vehicle rotation for customers
• Identifying vehicles requiring service and MOT, booking them in and communicating this with our customers
• Dealing with the processing of new rentals, and off-hires
• Processing hire invoices for customers
• Managing and processing jobs for vehicles off the road
• Managing and processing breakdowns for customers
• Any other relevant tasks supporting the wider business

Great rewards for great work, and great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.

We offer:

• 33 days holiday (including Bank holidays)
• Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
• Employee discounts on car rental across Avis Budget Group (including Zipcar)