Customer Services & Operations Consultant (Part-Time, Fixed-Term)

As what we call a Rental Operations Agent you will be responsible for both front of house and back of house responsibilities to make sure our customers' needs always come first.

• Part-Time Position working 32-hours per week available

• Fixed-Term until end of April 2024 (calling all working holiday visa holders)

• Picton based (16 York Street) with a supportive, friendly, and caring culture

We operate 7 days a week, Monday to Sunday from 8 am to 8:30 pm and we are looking for someone to work part-time, in a fixed-term capacity to cover our upcoming peak season. We currently have the following shifts available:

• 32 Hours per week working Sunday, Monday, Tuesday & Wednesday from 12.00 - 20.30 each day.

About the Role  

From our customer counter you will greet and interact with customers, market products and services, process rental agreements, payments, and provide information on rental rates and policies. You will also resolve any customer issues and complaints.

To ensure our customers always get the best experience, you will also be responsible for checking vehicles in and out, conducting inspections for damages, and required to clean vehicles (interior, exterior and vacuuming).

What’s on offer:

• $24.74 per hour, plus increase your earnings with our sales incentive scheme.

• Uniform & Parking provided.

• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options 

• Employee discounts on car rental across Avis Budget Group and our partners

• Access to discounts and offers from retailers and big brands.

• Full training provided to help you achieve your goals & reach your potential. 

What we are looking for:

This position typically requires excellent customer service skills, ability to sell, work in a fast-paced environment and not afraid of some labouring type work.

To be more specific:

• Full, clean, valid class 1 driver’s licence is essential for this role.

• Previous experience within retail, hospitality, customer service or similar roles 

• Ability to work in a fast-paced environment while delivery exceptional customer service. 

• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)

• Ability to follow procedures and adhere to company guidelines and standards. 

Big brands come with big responsibilities, and we are DRIVEN to be the BEST vehicle rental company in the world - TOGETHER! If you would like the opportunity to represent Avis Budget Group, then we want to hear from you! To put an application forward, please click Apply now.

About Avis Budget Group 

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.