Warranty Writer

The Warranty Writer efficiently processes complex manufacturer warranty claims and other electronic repair orders. This is a remote, piecework structure position.

What you'll do:

Essential Duties and Responsibilities

• Prepare and process complex vehicle warranty claims and non-warranty Electronic Repair Orders in designated timeframes across multiple lines with high level of attention to detail.

• Reconcile / correct (when applicable) rejected claims in a timely, efficient manner.

• Attend occasional meetings, as needed – some optional, some mandatory.

• Reconcile / Process multiple location queue’s to reduce aging ERO’s.

• Contact OEMs for necessary approvals and/or goodwill (after warranty) adjustments and processing concerns.

• Obtain approvals and adjustments within the organization’s and the manufacturer's policies and procedures.

• Produce various claims processing productivity reports.

• Report unresolved concerns and/or problems to Warranty Specialist / Manager.

• Maintain regular contact with management, Warranty and Maintenance Staff.

Skills and abilities you should have:

Required Experience

• Minimum of a High School Diploma or GED.

• Minimum of 2 years administrative experience.

• Prior auto and/or dealership experience preferred.

• Minimum of 1 year warranty claim-related experience

Required Knowledge, Skills and Abilities

• Strong customer service skills.

• Demonstrated knowledge of policy and procedures of claims submissions and/or claims prep of original equipment manufacturers (OEMs)

• Ability to work in a team environment as well as individually. 

• Strong written and verbal communication, interpersonal, and organizational skills.

• Strong PC and Microsoft Office (Word, PowerPoint, Excel) skills.

• Ability to communicate effectively and efficiently and interact with all levels of the organization.

The fine print: 

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.