Service Delivery Manager - Billing Solutions

Join our dynamic Team as a Service Delivery Manager at Avis Budget Group BSC in Budapest!

Are you ready to lead and inspire a dynamic team? Join to lead our Billing Solutions team and take the helm of our receivables back-office operations, driving efficiency, delivering excellence, and ensuring partner satisfaction across multiple countries. An ideal candidate has a mix of technical, managerial and interpersonal skills.

As a Service Delivery Manager, you'll:

• Lead a team of 4 Team leaders and the billing, invoice auditing, dispute management back-office functions, ensuring timely and accurate service delivery to EMEA countries.

• Drive partner satisfaction by delivering cost-effective, high-quality services while fostering continuous improvement.

• Build and maintain strong relationships with stakeholders to align requirements with standardized processes.

• Proactively manage escalations, drive operational efficiencies, and support the implementation of innovative IT and process solutions.

• Oversee compliance with tax, legal, and statutory regulations, and ensure adherence to company policies.

• Own compliance with SOX controls for the area, ensuring rigorous adherence to internal processes and standards.

• Promote collaboration across the BSC organization to drive alignment, innovation, and teamwork.

Requirements:

• Bachelor’s degree in finance, accounting, or business.

• Basic accounting understanding.

• Fluency in English (additional European language is a plus).

• 10+ years of experience in a multinational environment and 5+ years in leadership role

• Proficiency in ERP systems.

• Strong analytical skills and proficiency in Excel.

• Strong people management skills, including coaching, talent and team development.

• Demonstrated ability to build and maintain strong relationships with internal and external stakeholders.

• Track record of driving process improvements and implementing best practices in receivables or shared services functions.

• Understanding of end-to-end accounts receivable processes, including collections, disputes, and cash applications.

• Exceptional interpersonal, communication, and problem-solving skills.

• Strong ability to manage conflict and deliver innovative solutions in a fast-paced setting.

What we offer: 

• Flexible working arrangements and home office.  

• Cafeteria benefit system.

• Home office contribution.

• Medicover health insurance.

• Performance bonus, based on your annual gross salary. 

• Special car rental discount for Employees and Friends&Family discount Code worldwide.

• Access to a local employee discount program at gyms, AYCM card, restaurants, hotels, shops, services. 

• An extra day off to celebrate your birthday. 

• A vibrant, multicultural environment with over 30 nationalities working together at the greenest office in Budapest, in the vibrant heart of district XIII.

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.