Global Licensee Support and Engagement Specialist

Job Title: Global Licensee Support and Engagement Specialist 

Location: Bracknell based, hybrid

Role Overview:

This role is a core function for the licensee team and partner network with a focus around on-going general administration, engagement and learning and development support on a global level.

This person is responsible for partnering with wider licensee team and licensee network with general administration duties in line with business needs that include shared mailbox management, escalation of IT tickets, data collection, Salesforce management, Licensee Cloud support, Purchase Order management and Project based support. The role also works closely with the Licensee Learning and Development manager supporting several core activities related to the Licensee Learning Management System and Training events.

Responsibilities:

• Manage and distribute licensee queries, ensuring timely resolutions.
• Own global licensee communications and updates.
• Support Regional Leaders with legal agreements, Salesforce, and cloud storage.
• Maintain and update operating manuals and intranet content.
• Generate and distribute monthly reports.
• Coach licensee countries on Medallia insights.
• Oversee the CEO Awards process.
• Organize global partner events, webinars, and conferences.
• Manage supplier and vendor relationships.

Learning and Development Requirements:

Owning the administration and content of the Licensee Learning Management System (LMS), including;

• Administration
• Client Liaison
• System Requirements
• Client Onboarding Communications
• Content Enrollment / Maintenance
• Liaison with US ABG Learning and Development Team

Essential Experience:

• Some experience in meetings and events management
• Stakeholder management experience
• Strong presentation and public speaking skills
• Professional standard to MS Office

Avis Benefits:

• 33 days holiday inclusive of bank holidays
• Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
• Employee discounts on car rental across Avis Budget Group (including Zipcar).
• Pension contribution
• Friends and family discount
• Bracknell HQ has free parking and access to a small onsite gym