Fleet Services - Maintenance & Damage

Major Responsibility: Assists the SC City Manager in the overall performance of the fleet services function with respect to the servicing, vehicle damage repair and/or in-fleeting/de-fleeting of rental vehicles, to maximize fleet utilization and profitability for the City/District. 

Essential duties include, but are not limited to, the below and may vary based on assignment:

• Develops, implements and communicates operating plans to maximize fleet utilization to business and company guidelines, directing and controlling the maintenance, vehicle damage repair and/or reconditioning of fleet vehicles, all activities relating to in-fleeting new and/or used vehicles into the rental fleet and de-fleeting vehicles to sale, auction and/or other alternative channels. 
• Manages performance of team members/employees against business plan by setting, communicating, monitoring and updating goals as needed for key performance indicators on a regular and consistent basis for service, damage, in-fleet and deletion, including, but not limited to, technician productivity, percent out of service, overdue idle cars, vendor cycle time, days to deletion and venue quality average grade
• Assesses out of service, new car and deletions areas on a daily basis to establish daily workload in all areas of service, repair and in-fleet/de-fleet; holds daily pre-shift meetings with team members to review prior day performance and communicate daily workload and goals.
• Ensures all repair orders are completed and processed in accordance with established guidelines.
• Ensure warranty submissions meet or exceed business plan and all required documentation is submitted.
• Ensures timely completion of recalls, preventative maintenance and quality of vehicle repairs.

• Forecasts, budgets and manages key financial drivers including, but not limited to, S&W per day, warranty recovery, cost per estimate and cost per deletion.
• Coordinates automotive damage appraisals/repairs and all activities related to such repairs including proper documentation of repair orders, and the ordering of parts, tools, and supplies.
• Assists in vendor relationships and workload assignment, ensuring established service levels and quality standards are met and that all vendor management policies and procedures are followed. Ensures proper use of purchase orders, receipt of services and/goods, timely submission of invoices for approval and the timely payment of invoices.  Maintain up to date files on vendor insurance policies.
• At bussing locations, oversees the repair and/or maintenance of all busses for the operation.
• Takes direction from the SC City Manager to prioritize the workload according to business objectives.
• Manages all areas of the employee lifecycle including hiring, on-onboarding, training, recognition and performance management of both managers and employees to enable a high performance culture supervises, develops, motivates, recognizes and evaluates the performance of manager and employee staff to enable a high performing culture. 
• Manages all facets of employee relations, including, but not limited to, implementing HR policies and practices in a consistent and fair manner, in accordance with Company policies and partnering with Human Resources Business Partners where appropriate.
• Provides a safe work environment by ensuring all safety policies and practices are followed and maintained
• May be required to perform other duties as assigned by management.

Key Experiences

Knowledge/Skills:

• Organizational and prioritization skills
• Financial acumen and forecasting skills
• Talent management and delegation
• Proven written and verbal communication skills
• Excellent investigation and problem solving skills
• Negotiation and vendor management skills

Experience/Qualifications:

• High School diploma required; 2-4 year college degree preferred (or equivalent in education, training or experience)
• Minimum of 2 years management experience of employees in related field (rental car, automotive shop or service oriented field)
• Valid driver’s license and successful background check
• Ability to work flexible schedules in a fast-paced environment that may include early morning, nights, or weekends, as determined by business needs
• Ability to lift 50 pounds and oversee multiple work areas