Customer Services & Rental Operations Consultant

As the face of our business this could be the starting point in your career or the next step in your career journey with multiple positions available working either full-time (40-hours per week) or part-time (20-hours per week) based at the Blenheim Airport.

• Permanent, Full-Time and multiple Part-Time positions available

• Blenheim airport based (1 Tancred Crescent)

• Supportive, friendly, and caring culture

As what we call a Rental Operations Agent you will be responsible for assisting customers with their rental needs and promoting the company's products and services. You will also be responsible for back of house preparing our vehicles for the next customer.

We work 7-days a week from 7 am to 8.30 pm each day in a full-time capacity of 40-hours per week you will be scheduled for 5 x 8-hour shifts during our operating hours working Tuesday to Saturday each week.

The part-time roles working 20-hours per week where again will be scheduled during our operating hours which means you could be scheduled to work early mornings, evenings, weekends and public holidays as required.

About the Role  

From our customer counter you will greet and interact with customers, market products and services, process rental agreements, payments, and provide information on rental rates and policies. You will also resolve any customer issues and complaints.

To ensure our customers always get the best experience, you will also be responsible for checking vehicles in and out, conducting inspections for damages, and required to clean vehicles from time to time.

What’s on offer:

• $24.74 per hour, plus increase your earnings with our sales incentive scheme.

• Uniform & Parking provided.

• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options 

• Employee discounts on car rental across Avis Budget Group and our partners

• Access to discounts and offers from retailers and big brands.

• Full training provided to help you achieve your goals & reach your potential. 

What we are looking for:

This position typically requires excellent customer service skills, ability to sell, work in a fast-paced environment and not afraid of some labouring type work. To be more specific:

• Full, clean, valid class 1 driver’s licence is essential for this role.

• Previous experience within retail, hospitality, customer service or similar roles 

• Ability to work in a fast-paced environment while delivery exceptional customer service. 

• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)

• Ability to follow procedures and adhere to company guidelines and standards. 

Big brands come with big responsibilities, and we are DRIVEN to be the BEST vehicle rental company in the world - TOGETHER! If you would like the opportunity to represent Avis Budget Group, then we want to hear from you! To put an application forward, please click Apply now.

About Avis Budget Group 

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.