Customer Operations Representative

Kick off the new year with a bang! Turn your resolutions into reality by joining our team at Moranbah Airport today!

We are now seeking driven and energetic people, like you, to join our growing Avis Budget Group enterprise. You’ll be an appreciated and valued addition to our team, helping increase satisfaction through interacting with customers and being an exceptional member of our team!

• Full-Time & Casual position available  (Casual 3-4 days per week) - whatever suits your lifestyle

• Work-Life Balance → talk to us what is important to you!

• Moranbah Airport based

• Free Staff Parking & Uniforms provided

• Entry level role with training provided

• Supportive, friendly, and caring culture

• Large, stable global organisation

About the Role  

You’ll be involved in all aspects of our business! In this position you will be interacting with our customers on the counter marketing products and services, completing rental bookings, inspecting vehicles for damages and also assisting with the cleaning of our vehicles in the wash bay. 

 What you’ll do 

• Interact with our customers face to face, promoting the Avis Budget Group brand. 

• Completing rental transactions, contracts and bookings and process payments. 

• Cleaning the interior and exterior of our vehicles according to company standards. 

• Inspecting vehicles for any damages that occurred during the previous rentals. 

Perks You’ll Get:   

• $36.12ph(Full-Time) & $45.15ph(Casual) + loadings/overtime rates + performance incentive 

• Wellbeing programme incl. life insurance + discounted health insurance + superannuation options 

• Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much more 

• Employee discounts on car rental across Avis Budget Group 

• Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing 

• Full training provided to help you achieve your goals & reach your potential 

What we’re looking for 

The casual position would require a minimum availability of 3-4 days per week where you will be scheduled to work during our operating hours being Monday - Thursday 7:00am - 5:00pm , Friday 7:30am - 3:00pm & Sunday 3:00pm - 4:00pm. The Full-Time position would entail 38 hours per week.

• Applicants must have a full and valid driver’s license 

• These positions require a minimum availability of 3-4 days per week 

• Previous experience within retail, hospitality, customer service, sales or similar roles 

• Ability to work in a fast paced environment while delivery exceptional customer service 

• Ability to follow procedures and adhere to company guidelines and standards 

• Comfortable learning and using various computer systems to accurately input rental information 

Who We Are:  

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.  

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.  

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.  

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions. 

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.